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Welcome to the Hunki Dori help desk

  • Why should I register?
  • How do I order?
  • Forgotten password?
  • How do I remove something from my basket?
  • Can I order by phone?
  • What credit cards do you take?
  • How can I be sure my Credit Card details are safe?
  • What are the P&P charges?
  • When will I receive my order?
  • What if I want to send something back?
  • Will I get spammed if I give you my email address?
  • How can I contact you if I have a query?

Why should I register?

Registering is necessary to make a purchase. It is free, easy to do and will only take a minute of your time. Once you have registered you will save time when placing future orders. Simply log in with your username and password and you are ready to shop. You will not have to re-enter your credit card or personal information. You will also be able to view your order status and history and be kept up to date with news of special offers and new products if you so wish.

How do I order?

All customers are required to register an account with us before purchasing. Setting up an account will allow you to order without having to fill in your details every time you shop with us, and will give you benefits such as order tracking, regular newsletters, and exclusive discounts and special offers.

Just click on the type of item you want from the list on the left side of the screen, then refine your search according to colour, size, price or brand, until you find exactly what you're looking for (we're sure you will).

You can sign up right now, or you can start shopping straight away and set your account up when you check out, whichever suits you best.

Just follow the easy steps on screen and remember to have your payment and address details ready.

Offers and promotions: Hunki Dori constantly strive to give our customers the best deals on the internet but unfortunately only one offer can be used against each order.

Forgotten password?

Just click here to be take to the "Forgotten password" page, then simply enter your email address and we will send you a new temporary password consisting of random letters and digits. It is recommended to change your password to something easier to remember.

How do I remove something from my basket?

At the top of every screen there is a 'Your Basket' tab. Click the tab to show the contents of your basket. To remove something, click on the DELETE button in the ACTION column.

Can I order by phone?

We are happy to take your order over the phone. Just make a note of the item code and colour you wish to order and give us a call on 020 8402 8537 where one of our team will be happy to help you.

What credit cards do you take?

As from the 1st April 2017 we will now only take PayPal. 

You can quickly open a PayPal account to complete your purchase. You simply add your bank account, credit card or debit card details and whenever you pay using PayPal, you can can choose which of your cards or accounts it pays with.

That way, you can choose how you want to pay, and you never have to worry about making sure there’s money in your PayPal account.

Outside the UK PayPal will convert the transaction to your own currency.

How can I be sure my details are safe and secure?

PayPal uses the latest in data encryption and anti-fraud technology to help keep your information secure, reducing the risk of online fraud.

What are the P&P charges?

Postage and packing is charged at the following rates for retail deliveries within the UK. Orders from outside the UK will be subject to overseas rates. Trade orders are subject to carriage charges as indicated in the wholesale section.

UK Standard - £2.95  orders under £20 (Within 2-5 working days)

UK Free - Free for orders over £20 (Within 2-5 working days)

UK 1st Class-£3.95 (Despatched same day on orders before 2pm Royal Mail 1st class)

UK Express - £6.95 (Dispatched within 24 hours)

Overseas for items under 1Kg £7.95, for items over 1 Kg please contact us directly.

When will I receive my order?

We aim to get orders placed by 2pm despatched the same day with free delivery to arrive in 2-5 working days depending on stock levels and demand. UK Express orders and 1st class are despatched within 24 hours of the first business day received. If you are ordering something for a present and want to be sure you will get it in time, please give us a call first on 020 8402 8537. If something has sold out we remove it temporarily from the website. If a longer delivery time is anticipated we will place a notice against the item. Multiple orders to the same shipping address will be treated as one order and sent together.

What if I want to send something back?

All of our products come with a 30 day no quibble guarantee. We operate just like any mail order company, so if you are unsatisfied with your purchase for any reason and you are completely sure nothing else from our site would be suitable, we will give you a full refund directly onto your credit card once the item(s) have been returned. Please return goods in the original packaging and tell us why you are returning them. Please return goods by Recorded Delivery as we cannot take responsibility for missing parcels. Please include name, address and order number.

IMD Distribution,

Returns Department Hunki Dori Ltd,

11c Stephenson Road,

Clacton on Sea. CO15 4XA

Will I get spammed if I give you my email address?

Hunki Dori Ltd do not disclose buyer's information to third parties, we hate spam just like you do.You may receive occasional emails from us to tell you about new products or designs. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, and to store your details. All this data is stored on your computer's hard-drive and cannot be accessed by anyone else.

How can I contact you if I have a query?

You can contact us by telephone on 020 8402 8537  , write to us at Unit 1, Farm Close, West Wickham, Kent BR4 9JL, or email on info@hunki-dori.com. You can also use the 'Contact Us' link at the bottom of every page.