Why should I register?
Registering is necessary to make a purchase. It is free, easy to do and will only take a minute of your time. Once you have registered you will save time when placing future orders. Simply log in with your username and password and you are ready to shop. You will not have to re-enter your credit card or personal information. You will also be able to view your order status and history and be kept up to date with news of special offers and new products if you so wish.
How do I order?First you need to register on our website. Click on the 'new customer' or 'my account' link on our homepage. It will only take a minute to register and then you are ready to shop.Click on 'View Jean Jems' on the homepage and you will go through to the first page of Jean Jems. Click on a product image to see more information about it. On the product page you will see more images of the product together with a more detailed description, size, colour options etc. Colours on your computer monitor cannot be a 100% exact representation but should give you a good idea of what you'll be getting. Placing your mouse pointer over a small image will cause a larger version of that image to be shown. Once you are happy with your choice click on 'Add to Basket' at the top of the page. You should now see your selection in the shopping basket and can use any of the navigation links on the left to continue shopping. If you are ready to buy, click the 'Checkout' tab at the top of the screen and you will then be prompted to enter payment and address details. Forgotton password?
Just click on the words " Forgotten password" on the homepage and a link will help you.
How do I remove something from my basket?At the top of every screen there is a 'Your Basket' tab. Click the tab to show the contents of your basket. To remove something, click on the DELETE button in the ACTION column.
Can I order by phone?We are happy to take your order over the phone. Just make a note of the item code and colour you wish to order and give us a call on 020 8402 8537 where one of our team will be happy to help you.
What credit cards do you take?We accept Visa, Mastercard, Visa Delta, Switch, Solo, JCB and American Express. Your card will be authorised quickly and you will be given confirmation of a successful payment. if you are shopping from outside the UK your credit card company will convert the transaction to your own currency.
How can I be sure my Credit Card details are safe?All
credit card transactions are processed by SECPay who are one of the
leading online transaction processors in the UK for safety and
reliability. SECPay processes your payment securely and we receive your order requirements. We never see your credit card details.
What are the P&P charges?
Postage and packing is charged at the following rates for deliveries within the UK. Orders from outside the UK will be subject to overseas rates. Orders under £30 FREE £30 - £49.99 £1.95 £50 - £89.99 £4.95 £90 - £249.99 £6.95 £250 and over FREE
When will I receive my order?
We
aim to get orders out in 2-5 working days depending on stock levels and
demand. If you are ordering something for a present and want to be sure
you will get it in time, please give us a call first on 020 8402 8537.
If something has sold out we remove it temporarily from the website. If
a longer delivery time is anticipated we will place a notice against
the item. What if I want to send something back?All of our products come with a 30 day no quibble guarantee. We operate just like any mail order company, so if you are unsatisfied with your purchase for any reason and you are completely sure nothing else from our site would be suitable, we will give you a full refund directly onto your credit card once the item(s) have been returned. Please return goods in the original packaging and tell us why you are returning them.
Please return goods by Recorded Delivery as we cannot take responsiblity for missing parcels:
Returns Department Hunki Dori Ltd Unit 1 Farm Close West
Wickham Kent BR4 9JL Tel: 020 8402 8537
Will I get spammed if I give you my email address?
Hunki Dori Ltd do not disclose buyer's information to third parties, we hate spam just like you do.You may receive occasional emails from us to tell you about new products or designs. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, and to store your details. All this data is stored on your computer's hard-drive and cannot be accessed by anyone else.
How can I contact you if I have a query?
You can contact us by telephone on 020 8402 8537, write to us at Unit 1, Farm Close, West Wickham, Kent BR4 9JL, or email on info@hunki-dori.com. You can also use the 'Contact Us' link at the top of every page.
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